Best 8x8 Phone Validation API & Contact Center Integration 2025

// 8x8 API initialization
import { EightByEightClient } from '8x8-node-sdk';

const eightByEight = new EightByEightClient({
  clientId: process.env.EIGHT_BY_EIGHT_CLIENT_ID,
  clientSecret: process.env.EIGHT_BY_EIGHT_CLIENT_SECRET,
  baseUrl: 'https://api.8x8.com',
  version: 'v2'
});

// Authenticate with OAuth 2.0
await eightByEight.auth.login({
  username: process.env.EIGHT_BY_EIGHT_USERNAME,
  password: process.env.EIGHT_BY_EIGHT_PASSWORD
});

console.log("Successfully authenticated with 8x8");

// 1lookup configuration for 8x8
import { OneLookupClient } from '@1lookup/sdk';

const oneLookup = new OneLookupClient({
  apiKey: process.env.ONELOOKUP_API_KEY,
  environment: 'production',
  timeout: 5000,
  retryAttempts: 3,
  cacheEnabled: true,
  cacheTTL: 24 * 60 * 60 * 1000 // 24 hours
});

// Verify API connectivity
const status = await oneLookup.health.check();
console.log('1lookup API Status:', status.status);

// Contact validation for 8x8 contact center
async function validateAndQueue8x8Contact(contact, campaignId) {
  try {
    // Step 1: Validate the contact's phone number
    const validation = await oneLookup.phone.validate({
      phone: contact.phoneNumber,
      countryCode: contact.countryCode || 'US',
      includeCarrierInfo: true,
      includeTCPAInfo: true,
      includeLineType: true,
      includeFraudScore: true
    });

    // Step 2: Check validation results
    if (!validation.isValid) {
      return await updateContactStatus(contact.id, 'invalid', validation.errors);
    }

    // Step 3: TCPA compliance verification
    if (validation.tcpaInfo.requiresConsent && !contact.hasConsent) {
      return await updateContactStatus(contact.id, 'consent_required', 'TCPA consent needed');
    }

    // Step 4: Fraud prevention check
    if (validation.fraudScore > 0.7) {
      return await updateContactStatus(contact.id, 'high_risk', 'High fraud risk score');
    }

    // Step 5: Queue contact in 8x8 contact center
    const queueResult = await eightByEight.contactCenter.queueContact({
      contactId: contact.id,
      phoneNumber: validation.e164Format,
      campaignId: campaignId,
      priority: validation.lineType === 'mobile' ? 'high' : 'normal',
      metadata: {
        validationId: validation.id,
        carrier: validation.carrierInfo.name,
        lineType: validation.lineType,
        timezone: validation.locationInfo.timezone
      }
    });

    return {
      success: true,
      contactId: contact.id,
      queueId: queueResult.id,
      validationData: validation
    };

  } catch (error) {
    console.error('Contact validation error:', error);
    return { success: false, error: error.message };
  }
}

async function updateContactStatus(contactId, status, reason) {
  await eightByEight.contacts.update(contactId, {
    status: status,
    notes: reason,
    lastUpdated: new Date().toISOString()
  });
  return { success: false, status, reason };
}

// SMS optimization for 8x8 messaging
async function optimizeAndSendSMS(recipient, message, campaignType) {
  try {
    // Validate SMS deliverability
    const smsValidation = await oneLookup.sms.validate({
      phone: recipient.phoneNumber,
      checkDeliverability: true,
      optimizeForCarrier: true,
      includeSpamRisk: true,
      checkInternational: true
    });

    if (!smsValidation.canReceiveSMS) {
      return { success: false, error: 'Number cannot receive SMS' };
    }

    // Optimize message content
    const optimization = await oneLookup.sms.optimizeMessage({
      message: message,
      carrier: smsValidation.carrierInfo.name,
      campaignType: campaignType,
      preventSpamFilters: true,
      optimizeLength: true
    });

    // Check spam risk
    if (optimization.spamRisk > 0.6) {
      return { success: false, error: 'High spam risk detected' };
    }

    // Send through 8x8 messaging platform
    const smsResult = await eightByEight.messaging.send({
      from: process.env.EIGHT_BY_EIGHT_SMS_NUMBER,
      to: smsValidation.e164Format,
      text: optimization.optimizedMessage,
      campaignId: campaignType,
      metadata: {
        validationId: smsValidation.id,
        optimizationId: optimization.id,
        deliverabilityScore: smsValidation.deliverabilityScore
      }
    });

    return {
      success: true,
      messageId: smsResult.messageId,
      deliverabilityScore: smsValidation.deliverabilityScore,
      optimizationApplied: optimization.changesApplied
    };

  } catch (error) {
    console.error('SMS optimization error:', error);
    return { success: false, error: error.message };
  }
}