Best Sprout Social Phone Validation API & Social Media Listening Integration 2025

// Sprout Social listening enhancement with validation
const enhanceSproutSocialListening = async (listeningData) => {
  const enhancedListening = {
    verified_mentions: [],
    customer_interactions: [],
    authentic_sentiment: {},
    filtered_conversations: []
  };
  
  for (const mention of listeningData.mentions) {
    try {
      // Validate social mentions for authenticity
      const validation = await fetch('https://app.1lookup.io/api/v1/sprout-social/validate', {
        method: 'POST',
        headers: {
          'Authorization': 'Bearer YOUR_API_KEY',
          'Content-Type': 'application/json'
        },
        body: JSON.stringify({
          mention: mention,
          platform: mention.platform,
          author_profile: mention.authorProfile,
          content: mention.content,
          engagement_data: mention.engagement,
          validation_level: 'comprehensive'
        })
      });
      
      const result = await validation.json();
      
      if (result.data.authenticity_score >= 80) {
        const enhancedMention = {
          ...mention,
          validation_data: result.data,
          customer_type: result.data.customer_classification,
          sentiment_authenticity: result.data.sentiment_validation,
          response_priority: result.data.response_priority_score,
          escalation_recommendation: result.data.escalation_needed
        };

        if (result.data.customer_classification === 'existing_customer') {
          enhancedListening.customer_interactions.push(enhancedMention);
        } else {
          enhancedListening.verified_mentions.push(enhancedMention);
        }

        if (result.data.sentiment_validation.is_authentic) {
          updateSentimentMetrics(enhancedListening.authentic_sentiment, enhancedMention);
        }
      } else {
        enhancedListening.filtered_conversations.push(mention);
      }
      
      // Sprout Social API rate limiting compliance
      await new Promise(resolve => setTimeout(resolve, 600));
      
    } catch (error) {
      console.error('Sprout Social validation error:', error);
    }
  }
  
  return enhancedListening;
};

// Sprout Social customer engagement optimization with validation
class SproutSocialEngagementOptimizer {
  constructor(apiKey) {
    this.apiKey = apiKey;
    this.baseUrl = 'https://app.1lookup.io/api/v1';
  }

  async optimizeCustomerEngagement(engagementData) {
    const optimizedEngagement = {
      priority_customers: [],
      standard_interactions: [],
      potential_escalations: [],
      automated_responses: []
    };

    for (const interaction of engagementData.interactions) {
      const validation = await this.validateCustomerInteraction(interaction);
      
      // Categorize based on validation and priority
      if (validation.customer_value_score >= 90) {
        optimizedEngagement.priority_customers.push({
          ...interaction,
          validation: validation,
          recommended_response_time: validation.sla_requirements,
          personalization_level: 'high',
          escalation_path: validation.escalation_routing
        });
      } else if (validation.issue_severity >= 80) {
        optimizedEngagement.potential_escalations.push({
          ...interaction,
          validation: validation,
          urgency_level: validation.urgency_classification,
          recommended_handler: validation.specialist_routing
        });
      } else if (validation.automation_suitable) {
        optimizedEngagement.automated_responses.push({
          ...interaction,
          validation: validation,
          suggested_response: validation.automated_response_template,
          confidence_score: validation.automation_confidence
        });
      } else {
        optimizedEngagement.standard_interactions.push({
          ...interaction,
          validation: validation
        });
      }
      
      // Rate limiting for customer service workflows
      await new Promise(resolve => setTimeout(resolve, 800));
    }

    return this.generateEngagementStrategy(optimizedEngagement);
  }

  async validateCustomerInteraction(interaction) {
    const response = await fetch(`${this.baseUrl}/sprout-social/customer-engagement`, {
      method: 'POST',
      headers: {
        'Authorization': `Bearer ${this.apiKey}`,
        'Content-Type': 'application/json'
      },
      body: JSON.stringify({
        interaction: interaction,
        customer_profile: interaction.customerProfile,
        conversation_history: interaction.history,
        sentiment_analysis: true,
        priority_scoring: true
      })
    });

    const result = await response.json();
    
    return {
      customer_value_score: result.data.customer_lifetime_value_score,
      issue_severity: result.data.issue_severity_score,
      sentiment_authenticity: result.data.sentiment_validation,
      urgency_classification: result.data.urgency_level,
      automation_suitable: result.data.can_automate,
      escalation_routing: result.data.escalation_recommendations,
      sla_requirements: result.data.response_time_requirements
    };
  }

  generateEngagementStrategy(optimizedData) {
    return {
      immediate_actions: this.prioritizeImmediateActions(optimizedData),
      resource_allocation: this.calculateResourceNeeds(optimizedData),
      response_templates: this.generateResponseTemplates(optimizedData),
      performance_metrics: this.generatePerformanceTargets(optimizedData)
    };
  }
}

// Advanced conversation filtering for Sprout Social
const enhanceConversationIntelligence = async (conversationData) => {
  const intelligentFiltering = {
    authentic_conversations: [],
    customer_service_opportunities: [],
    brand_advocacy_moments: [],
    crisis_indicators: [],
    spam_filtered: []
  };

  for (const conversation of conversationData.conversations) {
    const conversationAnalysis = await analyzeConversationAuthenticity(conversation);
    
    if (conversationAnalysis.authenticity_score >= 85) {
      const enhancedConversation = {
        ...conversation,
        analysis: conversationAnalysis,
        action_recommendations: generateActionRecommendations(conversationAnalysis),
        response_templates: generateContextualResponses(conversationAnalysis)
      };

      // Categorize conversations based on analysis
      if (conversationAnalysis.customer_service_indicator >= 80) {
        intelligentFiltering.customer_service_opportunities.push(enhancedConversation);
      } else if (conversationAnalysis.brand_sentiment >= 80) {
        intelligentFiltering.brand_advocacy_moments.push(enhancedConversation);
      } else if (conversationAnalysis.crisis_risk_score >= 70) {
        intelligentFiltering.crisis_indicators.push(enhancedConversation);
      } else {
        intelligentFiltering.authentic_conversations.push(enhancedConversation);
      }
    } else {
      intelligentFiltering.spam_filtered.push(conversation);
    }
  }

  return {
    ...intelligentFiltering,
    insights: generateConversationInsights(intelligentFiltering),
    recommendations: generateStrategyRecommendations(intelligentFiltering)
  };
};

const analyzeConversationAuthenticity = async (conversation) => {
  const analysis = await fetch('https://app.1lookup.io/api/v1/conversation-intelligence', {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      conversation: conversation,
      participants: conversation.participants,
      platform: conversation.platform,
      conversation_context: conversation.context,
      historical_data: conversation.history
    })
  });

  const result = await analysis.json();
  
  return {
    authenticity_score: result.data.conversation_authenticity,
    participant_verification: result.data.participant_validation,
    sentiment_analysis: result.data.authentic_sentiment,
    customer_service_indicator: result.data.service_opportunity_score,
    brand_sentiment: result.data.brand_perception_score,
    crisis_risk_score: result.data.crisis_probability,
    engagement_quality: result.data.engagement_metrics,
    influence_assessment: result.data.participant_influence_levels
  };
};

const generateActionRecommendations = (analysis) => {
  const recommendations = [];
  
  if (analysis.customer_service_indicator >= 80) {
    recommendations.push({
      action: 'customer_service_response',
      priority: 'high',
      timeline: 'immediate',
      suggested_handler: 'customer_service_team'
    });
  }
  
  if (analysis.brand_sentiment >= 80) {
    recommendations.push({
      action: 'amplify_positive_sentiment',
      priority: 'medium',
      timeline: 'within_24h',
      suggested_handler: 'community_manager'
    });
  }
  
  if (analysis.crisis_risk_score >= 70) {
    recommendations.push({
      action: 'crisis_management_protocol',
      priority: 'critical',
      timeline: 'immediate',
      suggested_handler: 'crisis_team'
    });
  }
  
  return recommendations;
};